Support
If you have a question or run into a problem with LabMate, email us at the address below. We handle web, iOS and Android requests at the same address.
Contact us
support@labmate.cloud
Please include the platform you use (web, iOS or Android) and the email you signed up with so we can look into it quickly.
Frequently asked questions
- How do I delete my account?
- iOS app: Profile (top right) → Settings → Account → Delete account. Web: Settings → Delete Account. Enter your password once more to confirm. Deleting erases information that identifies you, such as your email, name, nickname, school verification and profile photo, and you can no longer sign in. Posts and comments you already wrote stay, with no author shown. To remove them too, delete them first, or email us to delete remaining data. Android app: Profile (top right of the Research Posts tab) → Settings (gear) → 'Delete account' at the bottom. If you don't see it, update the app, delete from the web, or email us.
- Can I get a copy of my data?
- Email the support address from the address you signed up with, and we will send it after verifying it is you. Field notes are stored on your device from the start, and you can export them yourself as a research notebook PDF.
- I forgot my password.
- Email the support address above from the address you signed up with. We will help after verifying it is you.
- I saw an inappropriate post or comment.
- Use the More menu on the post or comment to report it. Reported content is reviewed under our Community Guidelines. If it is urgent, you can also email us the link.
- I don't want to see someone's posts.
- Use the More menu on their post or comment to block the author. Their posts and comments will no longer appear for you. You can unblock people in Settings → Blocked users.
- I found a bug or have a suggestion.
- Send it from Settings → Feedback in the iOS app, or email us.